Terms & Conditions
Welcome to RGV Waste. By using our website, requesting a quote, scheduling a service, or hiring our team for junk removal, dumpster rental, portable toilet rental, light demolition, or any related waste management service, you agree to the following Terms & Conditions. Please read them carefully.
1. Acceptance of Terms
By accessing our website or using any of our services, you agree to comply with these Terms & Conditions, along with all applicable local, state, and federal laws. If you do not agree with any part of these terms, please do not use our services.
2. Services Provided
RGV Waste offers professional waste management services throughout Hidalgo County and the Rio Grande Valley, Texas, including but not limited to:
- Residential Junk Removal
- Commercial Junk Removal
- Dumpster Rental Services
- Portable Toilet Rental Services
- Construction Debris Removal
- Property Cleanouts
- Yard Waste Removal
- Appliance & Furniture Removal
- Light Demolition Services
Service availability may vary depending on location, scheduling, and project requirements.
3. Estimates & Pricing
All estimates provided by RGV Waste are based on:
- Volume of waste or debris
- Type of materials being removed
- Labor requirements
- Equipment needed
- Disposal or recycling fees
- Project location and accessibility
Final pricing may change if project scope differs from the original estimate. Customers will always be informed before additional charges are applied.
4. Booking & Scheduling
Appointments are scheduled based on availability.
Customers agree to:
- Provide accurate contact information
- Give clear service details when booking
- Ensure access to the property at the scheduled time
- Notify us in advance for rescheduling or cancellation
Same-day or next-day service is subject to availability.
5. Payment Terms
Payment is due upon completion of service unless otherwise agreed in writing.
We may accept:
- Credit / Debit Cards
- Bank Transfer
- Cash Payments
- Approved Business Accounts
Late payments for commercial accounts may be subject to service suspension or additional fees.
6. Prohibited Items
For safety and legal reasons, RGV Waste may refuse removal of hazardous or restricted materials, including:
- Chemicals
- Paints & solvents
- Explosives
- Biohazard waste
- Medical waste
- Asbestos-containing materials
- Radioactive materials
- Illegal substances
- Fuel, oil, and automotive fluids
Please contact us before scheduling if you are unsure whether an item is acceptable.
7. Dumpster Rental Terms
For dumpster rental services:
- Customers are responsible for safe loading
- Materials must not exceed weight limits
- Items cannot extend above container height
- Hazardous materials are prohibited
- Rental periods must be followed as agreed
- Additional fees may apply for overloading, prohibited waste, or extended rental periods
8. Property Access & Liability
Customers are responsible for providing safe and legal access to the work area.
RGV Waste is not responsible for:
- Hidden underground utility damage
- Damage caused by unstable surfaces
- Access limitations not disclosed before service
- Delays caused by weather, property access, or safety concerns
We take every reasonable precaution while performing work on your property.
9. Recycling & Disposal Policy
RGV Waste is committed to responsible disposal practices.
Whenever possible, we:
- Recycle approved materials
- Donate reusable items
- Reduce landfill waste
- Follow environmentally responsible disposal methods
Not all items may be recyclable due to contamination, regulations, or disposal restrictions.
10. Website Content
All website content including text, branding, graphics, logos, service descriptions, and images are property of RGV Waste and may not be copied, reproduced, or distributed without written permission.
11. Limitation of Liability
RGV Waste shall not be liable for indirect, incidental, special, or consequential damages arising from:
- Service delays
- Disposal limitations
- Customer misuse of rented equipment
- Third-party disposal facilities
- Events beyond reasonable control
Our liability shall be limited to the amount paid for the specific service provided.
12. SMS/Text Messaging Terms
By submitting your phone number to RGV Waste through our website, contact forms, or service requests, you agree to receive SMS/text messages from RGV Waste regarding:
- Appointment confirmations
- Service notifications
- Customer support
- Billing updates
- Promotional offers
Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any text message. Reply HELP for assistance.
Consent to receive text messages is not required as a condition of purchase.
Wireless carriers are not liable for delayed or undelivered messages.
13. Changes to Terms
RGV Waste reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our website or services indicates acceptance of those changes.
14. Contact Information
For questions regarding these Terms & Conditions or our services, please contact:
RGV Waste
Hidalgo County & Rio Grande Valley, Texas
Toll Free: 1-844-617-DUMP
Phone: +1 469-636-0561
Email: ceo@rgvwaste.com
Customer Support Hours:
Monday – Saturday
Call us today: 1-844-617-DUMP
